Customer # - Account #
 Due Date
 Account Status  Online Payment ID
Account #
My CWLP Utility Bill


To Report a Utility Service Problem after Regular Business Hours

Water Department 217-789-2323
Electric Department 217-789-2121

Customer Service Office Phone Numbers

 (217) 789-2030 or by FAX at (217) 789-2026

Mailing address

CWLP Municipal Center West
300 S. 7th Street
(7th and Monroe Streets)
Springfield, IL 62757

  • Customer Service Office - 8:00 a.m. to 4:30 p.m., Monday - Friday
  • Customer Service Telephone Support - 7:30 a.m. to 5:00 p.m., Monday - Friday
  • Drive-up window -  7:30 a.m. to 5:00 p.m., Monday - Friday
  • Lobby Cashier -  8:00 a.m. to 5:00 p.m., Monday - Friday
For any Customer Service or Billing related questions, please email us at: 

For any CWLPOnline Site Issues, please email us at:  

To keep up to date with power outages or other CWLP information:




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